SriLankan Airlines’ frequent flyer programme, FlySmiLes, has gone live with a reimagined website that introduces several standout features, offering seamless access and reward redemptions alongside many other intuitive functionalities for its nearly 800,000 global members. The platform is designed to bring exceptional ease and privileges, enhancing the travel experience for FlySmiLes members throughout their journeys and beyond.
Dimuthu Tennakoon, Head of Worldwide Sales and Distribution of SriLankan Airlines, stated, “The new FlySmiLes’ website exemplifies our unwavering commitment to delivering a superior customer experience. It marks a significant step forward in how we engage with and reward our loyal customers. With its enhanced, user-friendly features, the website empowers members to access exclusive rewards and personalised offers anytime, anywhere.”
Chamara Perera, Group Head of Information Technology of SriLankan Airlines, added, “Developed entirely in-house, this project reflects the remarkable talent and innovation within our airline. The collective efforts of our teams ensured that every detail and feature of the website met the specific needs of our frequent flyers. By integrating cutting-edge technology, the website strikes the perfect balance between practicality and aesthetics, serving as a comprehensive digital front for FlySmiLes and providing solutions for nearly every member requirement.”
Members can now effortlessly navigate their personalised dashboard, check their FlySmiLes miles balance and track their membership tier progress. What’s more, buying, transferring, and gifting miles has never been simpler. The platform also offers a seamless user experience with social login, enabling members to sign in using their Google or Facebook accounts. For added security, an OTP (One-Time Password) has been enabled for transactions, all integrated smoothly with a range of payment options, including American Express, Visa and MasterCard.
The website makes managing redemption vouchers a breeze, by making it possible to request, redeem, modify or cancel with just a few clicks. It also offers easy access to a variety of other vouchers, such as lounge access vouchers for co-branded cardholders, excess baggage vouchers and vouchers from non-airline partners.
FlySmiLes offers Platinum, Gold, Classic and Blue membership levels, while Silver membership is exclusively available for SriLankan Airlines’ co-branded credit card holders. As a member of the oneworld® Alliance, FlySmiLes is part of an elite group of the world’s leading airlines working as one to give frequent international travellers a superior travel experience. Members can enjoy special privileges and rewards, including access to over 600 lounges in over 1,000 destinations worldwide. Members can earn and redeem FlySmiLes miles whenever they travel, whether with SriLankan Airlines, oneworld member airlines, oneworld affiliate airlines or any partner airlines. For more information, visit the new website at www.flysmiles.com
